FAQ

1. What makes Detail by DMP products different from other car care brands?

At Detail by DMP, our products are crafted with over 30 years of professional experience in the car care industry. We’ve developed formulas that deliver professional-grade results, but they are simple enough for anyone to use at home. Our products, like the High Foam Auto Wash and Clear Gel Tyre Shine, are designed to provide premium results with ease, whether you’re a car enthusiast or a weekend warrior.

2. Are your products safe for all car surfaces?

Yes, all our products are specially formulated to be safe on a wide range of surfaces, including paint, glass, metal, plastic, and rubber. Our Mag Wheel Cleaner is tough on dirt but gentle on your wheels. Always follow the instructions on the label for the best results.

3. How do I use your products for the best results?

Each product comes with clear, step-by-step instructions. For example, to use our Clear Gel Tyre Shine, simply apply the product to a clean, dry surface using an applicator sponge and evenly spread it for a high-gloss finish. For more detailed guides, check out our Blogs or follow our video tutorials on social media.

4. Do you offer free shipping?

Yes, we offer free shipping on orders over R500 across South Africa. For orders below R500, standard shipping rates apply. Please visit our Shipping Policy page for more details on shipping times and costs.

5. Can I return or exchange a product?

We stand by the quality of our products, but if you're not satisfied with your purchase, you can return or exchange it within 30 days. For more details, please refer to our Returns and Exchanges page.

6. Are your products eco-friendly?

We are committed to sustainability. Our High Foam Auto Wash and Snow Foam Pre-Wash are biodegradable, and our packaging is designed to minimize environmental impact. We’re continuously looking for ways to improve the eco-friendliness of our entire product line.

7. Do you offer gift cards?

Yes, we offer gift cards in various amounts, making them the perfect gift for car lovers! You can purchase them directly from our website.

8. Can I use Detail by DMP products on motorcycles or bikes?

Absolutely! Our car care products are versatile enough to be used on motorcycles, bikes, and even boats. The Super Shine and Dynamic Ceramic Detailer work wonders on all types of vehicles, providing long-lasting protection and a glossy finish.

9. Where can I buy Detail by DMP products?

You can purchase all our products directly from our online store. We offer nationwide shipping across South Africa. Stay tuned for updates on partnerships with local retailers.

10. How can I track my order?

Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order through our Track my Order page.

11. Do you ship internationally?

At this time, we only offer shipping within South Africa. However, we’re working on expanding our reach. Stay tuned for updates on international shipping options.

12. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure payment options like EFT (Electronic Funds Transfer) and mobile wallet payments.

13. How do I contact customer support?

You can reach out to our customer support team via email at admin@detailbydmp.co.za or through our Contact Us page. We strive to respond to all inquiries within a few hours.